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The Official Creak, Rattle and other noise complaint thread

bensam03

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Location
Paramus, NJ, USA
#21
Hi @AnnieM have you ever found a resolution to your squeak/chirp? I have the same issue! I thought it might be the car seats, but at some point I didn't have the car seat in and it still made the noise. Especially on turns.

I'm hearing a squeak/chirping noise from the rear seat area when I drive on a rough road. Dealership tells me they can't replicate it, but I video'd it and let them listen to it. At one point they tried to tell me it was a loose headrest :-(
 

Pete S

New Member
Messages
1
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1
Location
Southampton, PA, USA
#22
We have a 2021 SX that was delivered in May. It currently has about 3800 miles and has just developed the same sound mentioned in ThatGrip's post about intermittent vibrations, I will call it problem #1 listed. We have not experienced the other 2 yet. I agree with your son. We have captains seats in row 2. While my wife drove (safely) I roamed around the second row trying to track down the sound. While hearing it very clearly coming from the seat I was not sitting in I reached over and gently pulled the seat fabric away from the plastic cover at the outside of the seat side (the cover evidently hides the mechanism that joins the seat cushion to the back. While pulling on it the noise stopped and when I released it the noise returned, very repeatable on multiple tries. The seat back was in the most vertical position. I adjusted the seat back to a more reclined position and the sound has disappeared for now. There is definitely contact being made between the seat material and the plastic shroud that was causing that sound. My concern is that as the miles increase we are going to be battling down a variety of other noises that I see in this thread. Fingers crossed.
 

Andy

New Member
Messages
1
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Location
New mexico
#23
I believe I have actually Solved this problem of the rattling rear control. If you remove the a/c control unit from the headliner, there is a plastic bracket surrounding the hole. This plastic bracket is what is causing the rattle. It bounces up and down on the headliner. I put a small amount of gorilla glue on the left and right sides of the bracket between the headliner and the piece. This keeps it from bouncing. Since I did this, I have not heard one single rattle. I HAVE HAD THE PIECE REPLACED 3 TIMES, it never fixed the problem. GLUING DOWN THE PLASTIC PIECE HAS SOLVED THE PROBLEM.
 

Lboogs

New Member
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2
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0
Location
San Francisco, CA, USA
#24
I believe I have actually Solved this problem of the rattling rear control. If you remove the a/c control unit from the headliner, there is a plastic bracket surrounding the hole. This plastic bracket is what is causing the rattle. It bounces up and down on the headliner. I put a small amount of gorilla glue on the left and right sides of the bracket between the headliner and the piece. This keeps it from bouncing. Since I did this, I have not heard one single rattle. I HAVE HAD THE PIECE REPLACED 3 TIMES, it never fixed the problem. GLUING DOWN THE PLASTIC PIECE HAS SOLVED THE PROBLEM.
Thanks for this tip! Is there an easy way to remove the a/c control unit from the headliner? I too have the same issue starting at less than 1K miles :cautious:
 

Lboogs

New Member
Messages
2
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0
Location
San Francisco, CA, USA
#25
We have a 2021 SX that was delivered in May. It currently has about 3800 miles and has just developed the same sound mentioned in ThatGrip's post about intermittent vibrations, I will call it problem #1 listed. We have not experienced the other 2 yet. I agree with your son. We have captains seats in row 2. While my wife drove (safely) I roamed around the second row trying to track down the sound. While hearing it very clearly coming from the seat I was not sitting in I reached over and gently pulled the seat fabric away from the plastic cover at the outside of the seat side (the cover evidently hides the mechanism that joins the seat cushion to the back. While pulling on it the noise stopped and when I released it the noise returned, very repeatable on multiple tries. The seat back was in the most vertical position. I adjusted the seat back to a more reclined position and the sound has disappeared for now. There is definitely contact being made between the seat material and the plastic shroud that was causing that sound. My concern is that as the miles increase we are going to be battling down a variety of other noises that I see in this thread. Fingers crossed.
Has the sound returned? I have the same issue from time to time and drives me bonkers....along with other rattling sounds from rear a/c control AND front skylight....
 
Messages
7
Likes
2
Location
Fairfax Station, VA, USA
#26
UPDATE:FIXED! After going in for the 5th time on this problem, and having the shop foreman come out with me to the Telluride so that he could actually observe the rattle and not just immediately try to replace the headliner or rear HVAC controls (which they have already done to no avail), they acknowledged the problem and I asked them to please dig a little deeper to find the issue. They discovered a plastic "ring" inside the headliner that had come unglued, and they glued that back. Evidently that was causing the rattling that would not stop. Its not a piece they can replace. Additionally, they put some kind of padding or tape or something else up against the roof to prevent any further rattles from developing. Such a simple an inexpensive fix that makes the car SO MUCH MORE ENJOYABLE. Its such a nice thing to have my new car feel like a new car again. Hope this helps!!!!
Are you able to get more details on this repair? Did they pop the headliner for this or just remove the rear climate controls? Any tech notice that they can pass other owners for the steps to fix? Local dealers near us say they know the problem but can’t fix it.
 
Messages
7
Likes
2
Location
Fairfax Station, VA, USA
#27
I believe I have actually Solved this problem of the rattling rear control. If you remove the a/c control unit from the headliner, there is a plastic bracket surrounding the hole. This plastic bracket is what is causing the rattle. It bounces up and down on the headliner. I put a small amount of gorilla glue on the left and right sides of the bracket between the headliner and the piece. This keeps it from bouncing. Since I did this, I have not heard one single rattle. I HAVE HAD THE PIECE REPLACED 3 TIMES, it never fixed the problem. GLUING DOWN THE PLASTIC PIECE HAS SOLVED THE PROBLEM.
Andy, any chance you filmed this repair or could provide some more details on the specific steps you took to pop the rear ac controls and identify the bouncing bracket? We’ve had the rattle for 4K miles. Dealer knows about it and acknowledged there’s no official fix. Seems like this gluing procedure has been mentioned by 1-3 people, but would appreciate some more details with respect to the steps.
 

Erin7013

New Member
Messages
3
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0
Location
Minneapolis, MN, USA
#28
I'm hearing a squeak/chirping noise from the rear seat area when I drive on a rough road. Dealership tells me they can't replicate it, but I video'd it and let them listen to it. At one point they tried to tell me it was a loose headrest :-(
Did you ever get this resolved? This sounds exactly what I’m dealing with with my 2021 S
 

Erin7013

New Member
Messages
3
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0
Location
Minneapolis, MN, USA
#29
Hi @AnnieM have you ever found a resolution to your squeak/chirp? I have the same issue! I thought it might be the car seats, but at some point I didn't have the car seat in and it still made the noise. Especially on turns.
Hi @bensam03 - I don’t know if she replied to you but I’m having the same issue - have you figured it out?
 

tntbates

New Member
Messages
13
Likes
7
Location
Forney, TX, USA
#30
UPDATE:FIXED! After going in for the 5th time on this problem, and having the shop foreman come out with me to the Telluride so that he could actually observe the rattle and not just immediately try to replace the headliner or rear HVAC controls (which they have already done to no avail), they acknowledged the problem and I asked them to please dig a little deeper to find the issue. They discovered a plastic "ring" inside the headliner that had come unglued, and they glued that back. Evidently that was causing the rattling that would not stop. Its not a piece they can replace. Additionally, they put some kind of padding or tape or something else up against the roof to prevent any further rattles from developing. Such a simple an inexpensive fix that makes the car SO MUCH MORE ENJOYABLE. Its such a nice thing to have my new car feel like a new car again. Hope this helps!!!!
I am so glad you got it fixed....trust me I know how painful it is to have that sound right above your head. We sent mine into the dealership for the same issue to get fixed before our 14 hr trip (one way). Well, it didn't get fixed and it was even worse after getting it back. We had no other option then to take the Telly and were stuck with listening to the rattle (like a loose metal bar shaking around) for the whole trip. I took it back in and they kept it for 3 days and now say I will need a whole new roof liner. Apparently this is something going on with the prestige headliner. They are just waiting to have a loaner for me because it will take 2 weeks to fix. There is another Telly in my area that will need to same thing done.
 

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