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Turns out I needed a new phone. I had a Galaxy S20 FE and apparently the digital key doesn't work with the FE model, so it was just a misleading error message. Upgraded to an S23 and everything is working now.
I have an Android phone, so when I try to create a digital key in the Kia Access app, it sends me to the Wallet App, which is Samsung Pass. As soon as that app opens, I get the following error:
"Couldn't add key. Your Samsung account is registered in a country or region that doesn't support...