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2022 Cracked Windshield

Messages
2
Likes
2
Location
Anaheim, CA, USA
#1
Purchased new 2022 Telluride and 12 hrs after purchase a small pebble like object hit the windshield causing it to crack. Ridiculous! Found online Action Law Suit referring 2020 Tellurides defect on windshields as well Kia’s letter to owners dated Nov 2019 stating “good will” effort to repair. Anyone experiencing this problem with 2021 or 2022 Tellurides? Wondering if it’s an ongoing problem or just my bad luck. Dealership unable to find me a replacement part since car is brand new. Windshields not under warranty and will need to pay out of pocket for replacements are eventually available.
 

ChapmanC

New Member
Messages
2
Likes
1
Location
Mesa, AZ, USA
#2
Yes problems with 2021 windshield. 5 chips in 3 incidents in 3000 miles! I have insurance but that is not acceptable for insurance to pay for when it sure seems odd that this has happened. I have files safety concern with NHTSA (so have others). Will be chatting with dealer. Posted and tagged Kia on Twitter. 😳
 

ChapmanC

New Member
Messages
2
Likes
1
Location
Mesa, AZ, USA
#4
I have a 2021 and am having similar issue but the Kia windshield is available. It appears that Kia has had issues with previous years models to the point of extended a warranty on the 2020 ? Model windshields. Just be aware, there appears to be a problem with the glass or design (my opinion). I would add windshield coverage to your insurance…not considered a claim if you need to use and in my case there is no deductible. Bottom line is is annoying. I have 4 chips in 10 weeks! Also go to Kia Consumer affairs and NHTSA pages and lodge concerns. This is how recalls and other corrections happen. I also expressed concern to the dealer.
 
Messages
3
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0
Location
Kansas City, KS, USA
#5
Yes. My windshield is covered, but I am trying to decide to wait a few more weeks to get the factory unit or have the OEM windshield installed now. According to one of the other posters, the Safelite installer showed them how much thinner the Telluride glass was than other comparable ones. Perhaps this is the problem? Maybe the structural design of the vehicle included a thinner-than-usual windshield component? Not sure, but I hope they can somehow come up with a fix. I just do want to end up replacing it all the time.
 

Krazy

New Member
Messages
1
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0
Location
Port Saint Lucie, FL, USA
#6
Wow and I thought that I was the only one that was having a windshield issue same thing a little pebble barely touched my windshield doing 55 mph on a highway and this is the outcome right here It’s a brand new 2022 Telluride I had it for 3 days
 

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Stefanzman

New Member
Messages
3
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0
Location
Kansas City, KS, USA
#7
Yes, it is crazy, Krazy.

And disconcerting to hear that they have not improved the windshield in the 2022 models. This has been an issue since the 2020 edition. Now the required parts are on worldwide backorder. Can't imagine why .... ?

We have been waiting for ours to be fixed for more than 2 months now.

Still love the car, but this windshield problem needs to a permanent fix from the company. Perhaps a free Gorilla Glass replacement?
 

Cbaldw10

New Member
Messages
1
Likes
0
Location
Detroit, MI, USA
#8
I just recently bought a 2022 Kia Telluride 7 days ago and while driving on the freeway the windshield shattered in the lower corner of driver side. There was no car in front of me (not a close distance) or near me for that matter and there was no overpass for a rock to have fallen from. My windshield shattered and glass landed in my face and mouth, and all over the inside of my car. I’ve had rocks hit my windshield before but never to the point of causing this kind of damage. This is ridiculous and of course the windshield is on back order and KIA expects me to continue driving around with my windshield like this because they don’t know when they’ll have a windshield available. There is no way it is safe for me to continue driving like this especially when KIA doesn’t even have an estimated date for me to get this repaired.
 

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dmcgill

New Member
Messages
1
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0
Location
Roswell, GA, USA
#9
Our 2022 lasted 2 weeks and 900 miles before the windshield cracked starting on the bottom corner on the drivers side.
 
Messages
1
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0
Location
Byron, CA, USA
#10
Didn't make it a month before I am having to replace my windshield!! I came back to my car this evening and found a 10 inch crack starting from the edge of the driver's side. I don't recall anything hitting my windshield so if there was a strike from a rock or debris it had to be fairly minor - shocked that the glass is now destroyed. Really makes me think this is a quality issue with the 2022 Telluride.
 

Macdawgg

New Member
Messages
1
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0
Location
Charlotte, NC, USA
#11
This is SAD news to hear-I'm seriously considering cancelling my order and just keeping my 2020 Highlander. No vehicle should have glass that cracks that easily.
 

Toonces

New Member
Messages
9
Likes
0
Location
Boston, MA, USA
#12
Purchased new 2022 Telluride and 12 hrs after purchase a small pebble like object hit the windshield causing it to crack. Ridiculous! Found online Action Law Suit referring 2020 Tellurides defect on windshields as well Kia’s letter to owners dated Nov 2019 stating “good will” effort to repair. Anyone experiencing this problem with 2021 or 2022 Tellurides? Wondering if it’s an ongoing problem or just my bad luck. Dealership unable to find me a replacement part since car is brand new. Windshields not under warranty and will need to pay out of pocket for replacements are eventually available.
2022 Wolf Grey. Delivered Oct 2. Oct 27 , small pebble hit windshield and left a quarter sized spider crack. It wasn’t a loud strike and didn’t seem hard enough to leave any damage.
 

RLindros65

New Member
Messages
1
Likes
0
Location
Cape Coral, FL, USA
#13
Same happen to me. Less than 2 weeks old. Small pebble hit windshield and by the time I got home the chip created a crack that ran across the whole window. Just didn’t seem right to crack like that.
 
Messages
10
Likes
2
Location
Colorado Springs, CO, USA
#14
Purchased new 2022 Telluride and 12 hrs after purchase a small pebble like object hit the windshield causing it to crack. Ridiculous! Found online Action Law Suit referring 2020 Tellurides defect on windshields as well Kia’s letter to owners dated Nov 2019 stating “good will” effort to repair. Anyone experiencing this problem with 2021 or 2022 Tellurides? Wondering if it’s an ongoing problem or just my bad luck. Dealership unable to find me a replacement part since car is brand new. Windshields not under warranty and will need to pay out of pocket for replacements are eventually available.
My dealer didn't even offer a good-will repair?

Is there a link for information about this class of action lawuite?
 
Messages
10
Likes
2
Location
Colorado Springs, CO, USA
#15
Here is my experience with the same windshiled issue.

  1. I purchased mine in June 2021 at a premium price with a $3000 markup forced by the dealer. I expected this vehicle at an inflated price is at least tested well in the factory for quality, designed to sustain small 'acts of nature and common road conditions such as speed, weather, insects, water drips, and things like small gravels do not put driver's life in danger.

  2. On my first drive (same day as of invoice date in June 2021) on the road, a small object (possibly small gravel) hit the windshield and left a chip. Within few minutes, while I was still driving with my family and kids in the car, the windshield developed a crack and it continued to grow rapidly with a cracking sound. The crack grew to 12-14 inches. The important thing to note here is it is on a busy i-25 highway on a sunny day where one cannot speed up due to busy traffic. The video and images clearly show the original chip is very small and the crack is way too large. This is unusual, and I never had or heard of this experience from any other driver I know. I had similar chips with other vehicles earlier. I never heard about a similar experience with any other vehicle other than Kia where the windshield developed a very long crack immediately making the driver feel the windshield is falling on him. Is this as per Kia quality standards that in a brand new vehicle, glass can chip and break in this way as soon as the vehicle is out on a road?

  3. Immediately after this incident, I pulled over at the first safe place and tried calling the dealership. As there was no response, I sent messages to the dealership along with pictures and a recorded video on the same day. Point to be noted - the vehicle did not even have 60 miles at this point.

  4. We visited the dealership the next day and they did not provide any resolution nor offered any assistance to get the windshield repaired. They only looked at it from distance and the salesperson gave me a printout of the KIA Customer care numbers and asked me to contact Kia. I had clearly told them that it was a safety issue and not about money, I was ready to pay for replacement if required. So there was an opportunity provided to investigate that was never acknowledged.
    Screen Shot 2021-11-23 at 3.00.34 PM.png

  5. Response from Kia customer service was received after almost two months and the advice I received here was - "If the vehicle had been left to be diagnosed by the dealership and given Kia America time to review the concern, we could have reviewed for potential goodwill coverage due to the newness of the vehicle". This is totally not understandable and Kia is trying to shy away from responsibility. How can a vehicle be left with a dealership that is not willing to assume any responsibility for it?

  6. After this, I recorded another video that I have shared on twitter as well as the dealership where the car had not reached the first 100 miles. I was still hoping to get some reasonable explanation or response from Kia or their dealership. I also had a bad experience with the paint protection that was sold to me and I left a strong review about the leadership on google. Only after this, I only received a phone call from the dealership manager asking me to explain the issue, I never received any other communication.

  7. After waiting for 2 weeks to get a resolution and keeping the car in the garage, I found an auto glass repair company to repair this faulty and unsafe glass. I am not sure how safe is this replaced glass with the experience I had with the factory-installed original glass. At this time, I do not feel safe driving this vehicle above 65 mph on the roads with a speed limit of 75 mph with the experience I had with the windshield.
Screen Shot 2021-11-23 at 3.22.11 PM.png
 

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