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Windshield chips and cracks

OP
Theshys
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Thread Starter #21
It could be a bad batch of windshields that's more susceptible to cracks, no one knows for sure unless we report it to Kia and make them aware.
Yes. Thank you
 
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#22
All I'm thinking is that if you can prove the glass is randomly cracking then you'll probably have a case but in most of the images it looks like a foreign object hit the glass causing a small crack which then became a bigger crack. If I'm Kia I'm asking "How do we know that the object hitting and damaging the window didn't cause the glass failure"? That happens more often than not and I'm guessing it would be on you to prove it didn't...good luck anyway!
 
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#24
Ok just reporting to you all. I had a cracked right passenger window after 2 weeks. You all nice folks let me know that I it was hit by something. I was in the car and noted NO loud noise. Of course we have all had rocks kick up and know that sound. So ok, I got it fixed.
Fast forward 2 months, look what popped up on my windshield now. A crack from the base of deep into the hood up towards the roof.
Of course I will fix it and report to KIA πŸ˜³πŸ˜’πŸ˜–πŸ˜«
PS. Not the best pictures but you can see
 

Attachments

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#25
Ok just reporting to you all. I had a cracked right passenger window after 2 weeks. You all nice folks let me know that I it was hit by something. I was in the car and noted NO loud noise. Of course we have all had rocks kick up and know that sound. So ok, I got it fixed.
Fast forward 2 months, look what popped up on my windshield now. A crack from the base of deep into the hood up towards the roof.
Of course I will fix it and report to KIA πŸ˜³πŸ˜’πŸ˜–πŸ˜«
PS. Not the best pictures but you can see
Sorry to see that
 
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#26
Thanks Appreciate it😊. I will check it closer when I get home. Even if there is a chip- I think there is an issue. In previous vehicles, I have had much larger impacts and not this type of damage πŸ€·πŸ»β€β™€οΈ
 
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#28
It would be helpful to know the trim levels of those affected as well. I found this info online:
  • Glass: Acoustic windshields are standard, and the front door windows are also acoustic on the EX and SX trim.
  • Acoustic windshields have a clear layer of acoustic vinyl between two glass layers. The acoustic vinyl dampens noise transmission, making the vehicle cab quieter. Acoustic windshields meet all the same safety standards as traditional windshields.
 
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#30
Ok just reporting to you all. I had a cracked right passenger window after 2 weeks. You all nice folks let me know that I it was hit by something. I was in the car and noted NO loud noise. Of course we have all had rocks kick up and know that sound. So ok, I got it fixed.
Fast forward 2 months, look what popped up on my windshield now. A crack from the base of deep into the hood up towards the roof.
Of course I will fix it and report to KIA πŸ˜³πŸ˜’πŸ˜–πŸ˜«
PS. Not the best pictures but you can see
Just an update- KIA contacted me to review. They would like to work with a technician to check it out. They are calling me β€˜patient zero’. They want to make sure there isn’t a larger issue. Offered me a loaner. Very impressed with their response and my conversation with them.
Ps. Just got back from a 3500 road trip. Car did great- oh and had a noise on the front windshield and guess what- a chip. This one didn’t cause a crack. So for anyone commenting about rocks, I agree something is hitting the windshield but there is no durability. 3 cracks/chip in 3 months. Just bad luck?...😊😊
 

1st_Kia

New Member
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#31
One more Telluride owner with recently cracked windshield, less than 1,000 miles driven. Have owned several vehicles and had some really loud stones/pebbles hits to windshields over the years, some producing rather big but localized damages. Never a properly cracked windshield. This did not sound like a big pebble, but Texas heat helped the crack to spread across the windshield within a day. Not a happy Telluride owner as I can see us replacing several windshields or maybe we just replace the car.
 
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#32
One more Telluride owner with recently cracked windshield, less than 1,000 miles driven. Have owned several vehicles and had some really loud stones/pebbles hits to windshields over the years, some producing rather big but localized damages. Never a properly cracked windshield. This did not sound like a big pebble, but Texas heat helped the crack to spread across the windshield within a day. Not a happy Telluride owner as I can see us replacing several windshields or maybe we just replace the car.
Sorry to hear.
 

JaBra

New Member
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3
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0
#34
So I was driving on interstate and no one was directly in front of me; however, there was a car 2-3 car lengths up ahead on the right. I heard what sounded like a splat (never saw a rock ) and my front windshield has a big crack in it. I just assumed it was a rock, but Im online this evening looking up info about seatbelt recalls and I see all the complaints about the windshields....πŸ€”
 
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#35
Ok just reporting to you all. I had a cracked right passenger window after 2 weeks. You all nice folks let me know that I it was hit by something. I was in the car and noted NO loud noise. Of course we have all had rocks kick up and know that sound. So ok, I got it fixed.
Fast forward 2 months, look what popped up on my windshield now. A crack from the base of deep into the hood up towards the roof.
Of course I will fix it and report to KIA πŸ˜³πŸ˜’πŸ˜–πŸ˜«
PS. Not the best pictures but you can see
Update: KIA arranged a loaner car, inspected the windshield and have determined there was impact. Of course I knew there was impact. After reviewing my case they offered to replace for free. Goodwill gesture. The part has been on order for 2 months now and no ETA. They offered the rental until it is fixed. I have been impressed with the KIA contacts and resolution. I am sure if I get another crack, they will hear from me again. Wish you all had the same experience with the KIA team.
 
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