Still not fixed.. day 40 since purchase. the sensor they replaced was not the problem so they order a new board or something and that also didnt work so now they are ordering a left sensor to see if that takes care of it.. They have been good with updates and keeping us informed and providing a loaner vehicle but unfortunately we have only had the car ourselves about 14 days out of the 40 days its been in the shop. Its appears to be a guessing game at this point.
They did not keep my car. I had it back twice, but they couldn't figure it out. They sent the issue directly to KIA, in which I received a reply in my email. The email which said:
Your dealer has made us aware of the current repair situation for your Kia vehicle. Your satisfaction is important to us and we would like to provide assistance should you have any outstanding concerns or issues that were not resolved by your dealership. If you would like further assistance, please respond to this email with your preferred method of contact (phone or email) and we will be happy to follow up with you regarding the matter.
If no further assistance is required, there is no action necessary on your part. We value you as a customer so please don’t hesitate to reach out to us should you require assistance in the future.
Kia Customer Care
The funny thing is, they told me to reply to the email, but the email to reply to was, email@example.com
. I just hope They look into this and get back to me soon.